Complaints Procedure

We aim to give every client a high standard of service. If something goes wrong, we want to hear about it and put it right.\n\nHow to complain: write to us at info@casmahsolicitors.co.uk or by post to 22 Burdock Street, Priors Hall Park, Corby, NN17 5BU, setting out what has gone wrong and the outcome you are seeking.\n\nWhat happens next: we will acknowledge your complaint within five working days, investigate it and give you a full written response, normally within eight weeks.\n\nIf you remain dissatisfied you may be able to refer your complaint to the relevant regulator or ombudsman. Full escalation details will be published here following review.\n\n[LEGAL REVIEW REQUIRED]