Guidance
Resources and frequently asked questions
Clear starting points for common legal questions. They are not a substitute for advice on your circumstances.
Working with us
- How do I start?
- Send an enquiry through our contact form, complete the online assessment or book a consultation. We will confirm whether we can help, what it will cost and what happens next.
- What are your opening hours?
- Our office is open Monday to Friday, 8:30am to 5:30pm. Urgent matters received outside these hours are picked up the next working day.
Fees
- How are your fees calculated?
- Depending on the matter we work on a fixed fee or an hourly rate. You will always receive a written estimate before we begin, and we tell you promptly if anything changes.
- Do you offer fixed fees?
- Yes. Where the scope of work can be defined at the outset we will offer a fixed fee so you know the cost in advance.
Confidentiality
- Is my information kept confidential?
- Yes. Everything you tell us is confidential and legally privileged, and documents you upload are stored securely with access limited to your legal team.
Deadlines
- I have a deadline in a few days. Can you help?
- Tell us the deadline in your first message. Time-critical matters are triaged as a priority and we will tell you honestly whether we can act in time.
This page provides general information and does not constitute legal advice. Law and policy may change, and the appropriate approach depends on individual circumstances. Read the full disclaimer.